New Automated replies for emails, website & WhatsApp

Fast, consistent guest replies
without adding more staff.

StayResponder is an AI assistant for hotels that drafts and sends professional replies for guest emails, website chats and WhatsApp – using your own rules, tone of voice and hotel information.

24/7 response – even when reception is busy or closed
Works with your existing email inbox
Designed for independent & small hotels
Human replies can be delayed, inconsistent, or vary in tone depending on who is responding. StayResponder guarantees fast, consistent and professional communication every time.
How it works

Plug into your existing communication. Stay in control.

StayResponder doesn’t replace your team – it prepares perfect replies for them and handles simple questions instantly, so reception can focus on guests in front of them.

Step 1
We build your hotel knowledge base
On the Professional & Premium plans, we set up all your FAQs, policies, room types, services, directions and local tips for you. On Starter, you can add them yourself in a simple interface.
Step 2
Connect your email, website & WhatsApp
StayResponder reads incoming emails and messages, prepares a professional reply and either sends it automatically (for simple cases) or saves it as a draft for your team to review in one click.
Step 3
Your team reviews, adjusts, sends
For anything sensitive or unusual, your staff stay in full control. They can edit the suggested reply or reply manually – using the same email inbox they already use today.
Why it matters

Turn slow, inconsistent replies into a quiet advantage.

Most small hotels lose bookings and reviews because messages are answered late or in a hurry. StayResponder makes every reply fast, clear and on-brand – even on your busiest days.

Front desk
Save hours on repetitive questions
"What time is check-in?" "Can we park?" "Is breakfast included?" StayResponder handles these automatically so reception can focus on arrivals, departures and upselling.
Guest experience
Instant, accurate answers 24/7
Guests don’t wait for the morning shift to start. They get the right information in seconds – based on your policies, not guesses.
Management
Professional tone every single time
Human replies can be delayed, inconsistent, or vary in tone depending on who is responding. StayResponder guarantees fast, consistent and professional communication in the tone you choose.
Pricing

Simple monthly plans, cancel any time.

Start small on one inbox and upgrade as you see the time saved. No setup fees for monthly plans.

Starter
£19 / month
For small hotels testing AI on one inbox.
  • Email reply drafts for one shared inbox
  • Basic website widget for FAQs
  • Hotel adds and edits its own FAQs
  • Suggested tone templates (formal / friendly)
Start with Starter · upgrade any time
Most popular
Professional
£49 / month
For hotels that want emails, website & WhatsApp covered.
  • Full email automation with draft + auto-send rules
  • Website & WhatsApp automation included
  • Hotel knowledge base built for you
  • Custom tone of voice and signature
  • Unlimited messages & conversations
Best balance of time saved and control
Premium
£79 / month
For multi-property groups and busy city hotels.
  • Everything in Professional
  • Multi-property support & shared knowledge
  • Dedicated onboarding session
  • Custom automation rules & reporting
Talk to us about your portfolio
Need a custom setup or annual pricing? Mention it in your demo request and we’ll tailor it.
Request a demo

See StayResponder on your own emails and FAQs.

Share a few details about your property and we’ll show you exactly how StayResponder would handle your real guest messages.

In a 20–30 minute call, we will:

  • Review how you currently handle guest emails and messages
  • Show sample replies generated with your policies and tone
  • Estimate hours saved for your team each week
  • Answer any technical or data security questions

No pressure and no hard sell. If StayResponder is not a good fit for your property, we’ll tell you honestly.

FAQ

Common questions from hoteliers.

If you don’t see your question here, mention it in the demo form and we’ll cover it on the call.

Does StayResponder send emails automatically without approval?
No – you decide how much control to give it. Many hotels start with draft-only mode (your team reviews and sends) and later allow auto-send for simple, low-risk replies like check-in times and parking.
Do we need new email addresses or a new system?
No. StayResponder works with the inboxes you already use for reception and reservations. The goal is to quietly improve what you have – not force a full system change.
Is guest data secure?
We use modern encryption and follow best practices for handling guest data. During your demo we can walk through exactly what is stored and how long it is kept, so your legal and IT teams are comfortable.
How long does it take to go live?
For a single hotel with clear policies, most properties are ready within a few days of the demo. Multi-property groups can take a little longer as we align on shared standards and exceptions.